1/14/2020 0 Comments
Assessment Activity Week 7 - Essay Example TQM will be introduced through continuous improvement which will eventually reduce costs, enhance customer service and reduce waste. The first step is to empower the employees by allowing them to design efficient procedures and control quality service. A feedback mechanism should be in place to determine whether this initial idea is effective and if it resulted in positive reactions from customers. After that, another pilot idea will be introduced to them such as regular meetings with quality circles to discuss how to improve performance. To test the success of the TQM through the introduction of pilot ideas, management should make a survey among its clients and ask them if indeed service has improved. The employees will also be asked their opinions on the changes introduced. Another method for dealing with change is to respond constructively to failure. Responding to failure is very critical for a leader. The leader must learn from the experience of failure. He should gain knowledge, wisdom and understanding from it. A leader must be able to share this experience with his subordinates because they too can learn from it. For example, I am the head of the franchising division of a fast food chain and I assigned employee A to look for a possible site for expansion. After a thorough research, employee A came up with a site and we built on the site.
Write something about yourself. No need to be fancy, just an overview.